Smart Dialer: Predictive Dialing for Enterprise Contact Centers
Maximize agent talk time, minimize idle time, and ensure compliance - with XS Infosol's AI-powered predictive dialing platform built for high-volume outbound operations.
Operational Efficiency Reimagined
Modern contact centers cannot afford the latency of manual or auto-dialing. Every second an agent spends idle is a second of lost revenue and operational drift.
warning The Problem
Manual dialing results in agents spending only 15-20 minutes per hour actually talking to customers. This inefficiency, combined with high dropped-call rates and manual compliance tracking, severely limits contact center throughput and profitability.
check_circle The XS Solution
Smart Dialer's AI-pacing engine predicts agent availability and answer rates to maximize talk time up to 55 minutes per hour. We automate compliance, integrate with your CRM, and provide real-time supervision - turning your contact center into a high-performance engine.
Core Capabilities
Engineered for scale, compliance, and performance. Smart Dialer provides the tools your supervisors and agents need to succeed.
Predictive Engine
Machine learning-based algorithm that adjusts pacing in real-time based on agent availability, line conditions, and answer rates.
Quality Management
100% call recording with quality scoring workflows, searchable storage, and role-based access for complete audit control.
Real-Time Supervision
Live dashboard for barging, whispering, and silent monitoring. Gain total visibility into agent activity and campaign performance.
Skill-Based Routing
Direct calls and callbacks to agents based on language, product expertise, or customer tier to improve first-contact resolution.
CRM Integration
Native integration with Smart CRM and open REST API for Salesforce and Dynamics ensures agents have every bit of context.
Campaign Analytics
Deep reporting on contact rates, handle time, and occupancy. Automate reports to keep leadership informed with precise data.
