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B.O.S.S: The Complete OSS/BSS Platform for Telecoms and ISPs

Subscriber management, service provisioning, billing, revenue assurance, and network operations support - unified in a single platform purpose-built for telecoms, ISPs, and cable operators.

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What Is B.O.S.S?

B.O.S.S (Business Operations Software Suite) is an integrated OSS/BSS (Operations Support System / Business Support System) platform developed by XS Infosol Pvt. Ltd. for telecoms, Internet Service Providers (ISPs), and cable operators. B.O.S.S combines subscriber lifecycle management, service catalog management, order management, network provisioning, billing, revenue assurance, and customer care into a unified platform - replacing the multi-vendor OSS/BSS stacks that most mid-size telecoms operate.
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The Problem: Multi-Vendor Fragmentation

Most telecoms run 5-8 separate systems for subscriber management, billing, provisioning, and network management. Each system has its own data model and vendor relationship. Integration maintenance consumes engineering resources, and revenue leakage from billing gaps is endemic.

The Solution: One Platform. One Data Model.

B.O.S.S eliminates operational fragmentation. Subscriber data, service catalog, billing records, and provisioning events exist in a single system with real-time consistency. No integration middleware to maintain, and one unified support relationship for your entire stack.

Core Capabilities

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Subscriber Lifecycle Management

End-to-end management from acquisition through activation, service changes, suspension, and termination. Complete subscriber history in one record.

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Service Catalog

Define and manage your full service portfolio-pricing, eligibility rules, and provisioning parameters-in a single catalog driving both sales and operations.

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Order Management & Provisioning

Automated provisioning to network elements with real-time status tracking. Integration via NETCONF, SNMP, or proprietary APIs.

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Billing & Revenue Management

Integrated rating and invoice generation for prepaid and postpaid models. Eliminates the gap between network usage and billing records.

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Revenue Assurance

Automated reconciliation between CDRs, network usage data, and billing records to identify and close revenue leakage at the source.

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Customer Care

Integrated module providing full subscriber context-current services, billing status, and usage history-visible to every agent instantly.

Deployment Environments

B.O.S.S is engineered for the specific operational requirements of:

Why Telecoms Choose B.O.S.S

The strategic operational advantage for the modern telco.
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Unified OSS/BSS Stack

Stop maintaining middleware. B.O.S.S provides every commercial and technical function in a single, high-performance platform.

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Zero Revenue Leakage

Close the gap between technical usage and financial records with automated, real-time revenue assurance at the network level.

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Hyperscale Growth

Designed to scale from thousands to hundreds of thousands of subscribers without performance degradation.

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Local Compliance

Native support for Indian (TRAI) and GCC (CITRA, TRA) regulatory requirements and billing standards built-in.

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Direct Engineering Support

Direct communication with the platform's core architecture team. No level-1 support barriers for mission-critical issues.

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Cloud or On-Premise

Flexible deployment models to meet institutional security requirements or cloud-first operational goals.

Frequently Asked Questions About B.O.S.S.

A BSS/OSS (Business Support System / Operations Support System) is software that manages a telecom or ISP's entire revenue and operations lifecycle — from customer onboarding and plan configuration to invoicing, mediation, network provisioning, and fault management. XS Infosol's B.O.S.S. handles all of this in a single integrated platform.
BSS (Business Support Systems) handle customer-facing operations like billing, CRM, and order management. OSS (Operations Support Systems) handle network-facing operations like provisioning, inventory, and fault management. B.O.S.S. bridges both, giving operators a unified view of business and network performance.
B.O.S.S. (Business Operations Support System) is a complete software suite designed for telecom companies, ISPs, and service industries. It covers customer management, plan configuration, usage mediation, automated invoicing, payment reconciliation, and network provisioning — all in one platform.
A telecom billing platform like B.O.S.S. supports real-time charging for prepaid subscribers and cycle-based invoicing for postpaid customers, with automatic rating, dunning workflows, payment gateway integration, and delinquency management.
Yes. B.O.S.S. supports third-party integrations with RADIUS servers, mediation systems, ERP platforms, and payment gateways, making it deployable alongside existing telecom infrastructure without a full system replacement.
Key features include real-time usage metering, automated invoicing, multi-plan and multi-tariff support, tax compliance, customer self-service portals, CRM integration, and reporting dashboards — all of which are included in B.O.S.S.
Yes. B.O.S.S. is actively deployed across India, UAE, and Africa, with support for multi-currency billing, local tax structures, and regulatory compliance requirements for regional telecom and ISP operators.
Mediation is the process of collecting raw usage data (call records, data usage, SMS logs) from network elements, normalizing it into a standard format, and feeding it into the billing engine for rating and invoicing. B.O.S.S. includes a built-in mediation layer that handles this automatically.
RADIUS (Remote Authentication Dial-In User Service) is a protocol that authenticates users, authorizes access, and tracks session data. For ISPs, RADIUS-based billing means usage data flows directly from network access points into the billing system — ensuring accurate, real-time charging without manual data entry.
Yes. B.O.S.S. supports unlimited plan configurations, including time-based, data-based, and hybrid tariffs, with the ability to manage promotions, discounts, and bundled services across different customer segments at the same time.
Revenue leakage occurs when usage is not properly captured, rated, or billed. B.O.S.S. prevents this through automated mediation, real-time CDR (Call Detail Record) processing, exception reporting, and reconciliation workflows that flag unbilled usage before it becomes lost revenue.
Yes. B.O.S.S. includes a customer-facing portal where subscribers can view usage, download invoices, make payments, and manage their service plans without contacting customer support — reducing operational load for operators.
B.O.S.S. is designed to scale from small regional ISPs to large national operators. The platform is modular, meaning smaller operators can start with core billing and add modules like CRM, provisioning, and analytics as they grow.
B.O.S.S. supports configurable tax rules including GST, VAT, and service tax calculations, with automatic tax breakdowns on invoices and exportable reports for regulatory filing — keeping Indian operators compliant with TRAI and tax authority requirements.
Order management in OSS handles the end-to-end lifecycle of a customer service request — from order capture and validation through network provisioning, activation, and fulfillment. B.O.S.S. automates this workflow to reduce manual errors and provisioning time.
Dunning management automates the process of following up with customers who have overdue payments — sending reminders, escalating notices, and eventually suspending or terminating services based on configurable rules. B.O.S.S. includes a full dunning workflow engine.
VoIP billing is typically based on call duration and per-minute rates, whereas data billing is based on volume (GB) or time. B.O.S.S. handles both simultaneously, with separate rating engines that can be applied to the same customer account for bundled service offerings.
Yes. B.O.S.S. provides real-time dashboards and MIS (Management Information System) reports covering revenue, active subscribers, usage trends, payment collections, and churn indicators — giving operators instant operational visibility.
B.O.S.S. supports both cloud-hosted and on-premise deployments, giving telecom operators flexibility based on their infrastructure preferences, data sovereignty requirements, and IT capacity.
When CRM is integrated with billing and network data, customer service agents can see a subscriber's complete history — plan details, usage, payment status, and support tickets — in one screen, reducing average handle time and improving resolution rates. B.O.S.S. includes built-in CRM capabilities.
B.O.S.S. has been deployed by major Indian telecom operators including Aircel, MTNL, Shyam Telecom, and VSNL, along with hundreds of regional ISPs across India, validating its reliability at both enterprise and mid-market scale.
CDR (Call Detail Record) processing involves collecting, parsing, and rating raw call and data records generated by network equipment. B.O.S.S. automates CDR ingestion, normalization, and rating — transforming raw network events into accurate customer charges in real time.
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