Enterprise FAQ
Everything you need to know about the XS Infosol technology stack, deployment methodology, and platform architecture.
shield_lock Smart Guard Network Manager
Bandwidth management software controls, monitors, and allocates internet traffic across users and devices. ISPs and enterprise networks use it to prevent congestion, enforce fair usage policies (FUP), and prioritize critical traffic. XS Infosol's SmartGuard provides all of these capabilities.
QoS assigns priority levels to different types of network traffic — for example, giving VoIP calls higher priority than video streaming or file downloads — ensuring critical services run reliably even under heavy network load. SmartGuard includes configurable QoS policies.
UTM combines firewall, intrusion detection, content filtering, VPN, and bandwidth management into a single software or hardware appliance. SmartGuard offers UTM capabilities for enterprises and ISPs who want comprehensive network security and control from one platform.
SmartGuard lets IT administrators set per-user, per-department, or per-device bandwidth limits, block specific websites or application categories, and generate usage reports — giving full control over how company internet resources are consumed.
Yes. SmartGuard includes application-level content filtering that allows administrators to block or throttle specific URLs, domains, or application protocols such as torrents, gaming platforms, and streaming services — helping enforce corporate internet policies.
Traffic shaping controls the flow of network packets to ensure bandwidth is distributed according to defined policies. It can slow down low-priority traffic (like downloads) while keeping high-priority traffic (like video calls) smooth. SmartGuard uses traffic shaping to optimize network performance without increasing infrastructure costs.
A firewall controls which traffic is allowed in or out of a network based on security rules. A bandwidth manager controls how much bandwidth each user, application, or service can consume. SmartGuard combines both — providing security enforcement alongside performance management.
FUP enforcement automatically reduces internet speeds for subscribers who exceed a defined data limit within a billing cycle. SmartGuard automates this process — monitoring usage in real time and applying throttling rules when thresholds are hit, without manual intervention.
SmartGuard is commonly deployed in hospitality, education, and co-working environments to allocate fair bandwidth per guest, student, or tenant, prevent network abuse by individual users, and ensure a consistently good experience for everyone on the network.
Network bandwidth monitoring tracks real-time and historical usage across all users, devices, and applications on a network. It helps IT teams identify bottlenecks, detect unauthorized usage, plan capacity upgrades, and generate usage reports for billing or compliance purposes.
DPI examines the actual content of network packets to identify applications and protocols, not just port numbers. This allows SmartGuard to accurately identify and control traffic from streaming apps, social media, VPNs, and torrents — even when they use non-standard ports.
SmartGuard can detect abnormal traffic spikes characteristic of DDoS attacks and apply rate-limiting rules to contain the flood before it overwhelms the network. Combined with its firewall capabilities, it provides a first layer of defense against volumetric attacks.
Yes. SmartGuard provides detailed usage reports by user, device, application, time period, and protocol — giving IT managers and compliance teams the data needed for internal audits, capacity planning, and policy enforcement reviews.
Yes. SmartGuard supports multi-WAN load balancing and failover, distributing traffic across multiple ISP connections to maximize bandwidth utilization and ensure continuity if one link goes down.
Network provisioning is the process of setting up and configuring network resources for new users or services. In the context of bandwidth management, provisioning means automatically applying the correct bandwidth policy and plan to a customer as soon as their service is activated.
By preventing heavy users from monopolizing shared bandwidth, SmartGuard ensures consistent speeds for all subscribers — reducing complaints, churn, and support calls. QoS policies also guarantee that latency-sensitive applications like VoIP and gaming perform well even during peak hours.
Throttling reduces the speed of specific traffic to a defined limit (e.g., limiting streaming to 2 Mbps) while still allowing it to function. Blocking completely prevents a specific type of traffic. SmartGuard supports both policies, giving administrators fine-grained control.
Yes. SmartGuard logs all internet activity and generates audit-ready reports that demonstrate compliance with corporate internet usage policies — useful for HR enforcement, legal discovery, and regulatory requirements in industries like banking and healthcare.
ISPs, telecom operators, corporates, hospitals, universities, hotels, and government offices all benefit from bandwidth management. Any organization where multiple users share a fixed internet connection needs traffic control to maintain performance and enforce usage policies.
NAT allows multiple devices to share a single public IP address by translating private IP addresses to the public one. Bandwidth management tools like SmartGuard operate at the NAT layer, applying policies per private IP — enabling per-user traffic control even in large shared networks.
Yes. SmartGuard includes configurable alerting that notifies IT administrators via email or dashboard when usage by any user, device, or link exceeds defined thresholds — enabling proactive network management before performance degrades.
SmartGuard by XS Infosol is a leading choice for Indian enterprises and ISPs, offering traffic shaping, QoS, content filtering, real-time monitoring, and multi-WAN support — backed by 25+ years of deployment experience across 5,000+ clients.
verified_user AAA / RADIUS Authentication
RADIUS (Remote Authentication Dial-In User Service) is the industry-standard protocol for authenticating users before granting network access, tracking what they are authorized to do, and recording their session activity. ISPs need RADIUS to enforce differentiated service tiers, prevent unauthorized access, track subscriber usage for billing, and generate the audit records required for regulatory compliance.
Yes. XS Infosol's AAA/RADIUS platform integrates with network equipment from all major vendors, including Cisco, Juniper, MikroTik, and Huawei, using standard RADIUS protocol implementations. Integration with existing Active Directory or LDAP user directories is also supported.
XS Infosol's AAA platform captures full RADIUS accounting records including session start time, stop time, duration, bytes uploaded and downloaded, IP address assigned, and network access server identity. These records feed billing systems and compliance audit repositories.
Yes. The platform is engineered to comply with stringent regulatory requirements from DOT and TRAI. It maintains tamper-evident session logs, IP DR (Internet Protocol Detail Record) logs, and user activity history required for legal and security audits.
mail Mail Solutions
An on-premise server ensures your communication is physically located on hardware you control. This is critical for meeting strict data residency requirements (like the DPDP Act in India) and for avoiding the data mining and sweeping security breaches often associated with public cloud infrastructure.
Our platform uses multi-layer security filtering at the gateway level. This includes signature-based virus scanning, Bayesian spam filters, and DNS-based blacklists. We provide real-time updates to threat libraries to ensure protection against modern phishing and ransomware attacks.
XS Infosol Mail Solutions is compatible with any mail application that supports standard protocols (IMAP/POP3) or ActiveSync. This includes Outlook, Thunderbird, Apple Mail, and the native mail applications on iOS and Android devices.
signal_wifi_4_bar Hotspot Management
A captive portal is a web page that intercepts Wi-Fi users before granting internet access, requiring authentication - typically via SMS OTP, social login, or a purchased voucher. In XS Infosol's Hotspot Management platform, the captive portal is fully branded to the operator's identity and supports multiple authentication and payment methods.
Yes. XS Infosol's Hotspot Management platform supports paid Wi-Fi packages with integrated billing, allowing hotels to offer free basic access and sell premium high-speed tiers. Revenue tracking, automated invoicing, and usage-based billing are all built in.
Yes. The platform supports multi-location and multi-zone deployments from a single administrative console, with location-specific branding, policies, and billing structures - making it suitable for hotel chains, campus networks, and multi-site ISP deployments.
policy Security Audit
SIEM software aggregates and analyzes security event data from across an organization's IT infrastructure in real time ? identifying threats, generating alerts, and producing compliance reports. XS Infosol's IT Security practice includes SIEM implementation and management services.
A vulnerability assessment systematically scans an organization's IT systems for known security weaknesses ? unpatched software, misconfigured servers, exposed credentials ? before attackers can exploit them. XS Infosol offers vulnerability assessments as part of its IT security services portfolio.
A vulnerability assessment identifies and catalogs potential weaknesses. A penetration test goes further ? actively attempting to exploit those weaknesses to demonstrate real-world impact. XS Infosol provides both services to help enterprises understand and remediate their security posture.
Indian enterprises must comply with frameworks like ISO 27001, RBI cybersecurity guidelines, SEBI regulations, and sector-specific mandates. XS Infosol's IT security practice helps organizations align their controls, documentation, and processes with these frameworks.
A managed mail server handles email delivery, spam filtering, virus scanning, and uptime ? without requiring in-house IT expertise. XS Infosol's managed mail solution offers 99.99% uptime with built-in anti-virus and anti-spam protection for businesses of all sizes.
Firewall software monitors and filters incoming and outgoing network traffic based on security rules ? blocking unauthorized access, malicious IPs, and suspicious traffic patterns. XS Infosol's firewall solutions include policy management, intrusion detection, and logging for compliance audits.
IT governance ensures that an organization's IT systems support its business objectives while managing risk and meeting regulatory obligations. XS Infosol aligns its security and network products directly with clients' IT governance frameworks ? helping them manage corporate risk systematically.
Telecom operators require network perimeter security, DDoS protection, subscriber data encryption, SS7 vulnerability management, billing system security audits, and regulatory compliance reporting. XS Infosol provides a full suite of security services tailored to telecom environments.
IVR systems allow callers to self-serve ? checking balances, making payments, or routing their call ? without waiting for a live agent. XS Infosol offers IVR solutions integrated with billing and CRM systems, reducing call center load and improving customer satisfaction.
An IP PBX (Private Branch Exchange) routes internal and external phone calls over IP networks ? replacing traditional phone hardware with software-based telephony. XS Infosol's IPPBX solution enables enterprises to manage voice communication at significantly lower cost than legacy PBX systems.
An SMS gateway allows businesses to send large volumes of text messages programmatically ? for alerts, OTPs, marketing campaigns, and service notifications. XS Infosol provides SMS solutions integrated with billing, CRM, and notification workflows for enterprise and telecom clients.
Yes. XS Infosol provides dedicated server hosting, domain registration, and web hosting services ? supporting enterprise clients who need reliable, managed infrastructure to run their business-critical applications alongside XS Infosol software deployments.
A predictive dialer automatically dials multiple numbers simultaneously and connects agents only when a live person answers ? eliminating idle time between calls. XS Infosol's Smart Dialer increases agent talk time from under 30% to over 50% of their working hours, dramatically improving campaign productivity.
admin_panel_settings Managed Security
SIEM software aggregates and analyzes security event data from across an organization's IT infrastructure in real time ? identifying threats, generating alerts, and producing compliance reports. XS Infosol's IT Security practice includes SIEM implementation and management services.
A vulnerability assessment systematically scans an organization's IT systems for known security weaknesses ? unpatched software, misconfigured servers, exposed credentials ? before attackers can exploit them. XS Infosol offers vulnerability assessments as part of its IT security services portfolio.
A vulnerability assessment identifies and catalogs potential weaknesses. A penetration test goes further ? actively attempting to exploit those weaknesses to demonstrate real-world impact. XS Infosol provides both services to help enterprises understand and remediate their security posture.
Indian enterprises must comply with frameworks like ISO 27001, RBI cybersecurity guidelines, SEBI regulations, and sector-specific mandates. XS Infosol's IT security practice helps organizations align their controls, documentation, and processes with these frameworks.
A managed mail server handles email delivery, spam filtering, virus scanning, and uptime ? without requiring in-house IT expertise. XS Infosol's managed mail solution offers 99.99% uptime with built-in anti-virus and anti-spam protection for businesses of all sizes.
Firewall software monitors and filters incoming and outgoing network traffic based on security rules ? blocking unauthorized access, malicious IPs, and suspicious traffic patterns. XS Infosol's firewall solutions include policy management, intrusion detection, and logging for compliance audits.
IT governance ensures that an organization's IT systems support its business objectives while managing risk and meeting regulatory obligations. XS Infosol aligns its security and network products directly with clients' IT governance frameworks ? helping them manage corporate risk systematically.
Telecom operators require network perimeter security, DDoS protection, subscriber data encryption, SS7 vulnerability management, billing system security audits, and regulatory compliance reporting. XS Infosol provides a full suite of security services tailored to telecom environments.
IVR systems allow callers to self-serve ? checking balances, making payments, or routing their call ? without waiting for a live agent. XS Infosol offers IVR solutions integrated with billing and CRM systems, reducing call center load and improving customer satisfaction.
An IP PBX (Private Branch Exchange) routes internal and external phone calls over IP networks ? replacing traditional phone hardware with software-based telephony. XS Infosol's IPPBX solution enables enterprises to manage voice communication at significantly lower cost than legacy PBX systems.
An SMS gateway allows businesses to send large volumes of text messages programmatically ? for alerts, OTPs, marketing campaigns, and service notifications. XS Infosol provides SMS solutions integrated with billing, CRM, and notification workflows for enterprise and telecom clients.
Yes. XS Infosol provides dedicated server hosting, domain registration, and web hosting services ? supporting enterprise clients who need reliable, managed infrastructure to run their business-critical applications alongside XS Infosol software deployments.
A predictive dialer automatically dials multiple numbers simultaneously and connects agents only when a live person answers ? eliminating idle time between calls. XS Infosol's Smart Dialer increases agent talk time from under 30% to over 50% of their working hours, dramatically improving campaign productivity.
settings_suggest Implementation & Support
We are vendor-agnostic but hold deep expertise in Cisco, Fortinet, Palo Alto, and Checkpoint. We also design and deploy customized open-source firewall solutions for specific high-performance requirements.
Yes. We provide both remote and on-site implementation support globally. Our engineers can work alongside your internal IT teams at your data center or branch offices to ensure a seamless rollout.
Once the deployment is live, we transition to our post-implementation support phase, which includes knowledge transfer to your team, final documentation delivery, and optional 24/7 managed support for ongoing security operations.
gavel Compliance & Legal
India's Digital Personal Data Protection (DPDP) Act requires organizations to implement strict consent management, data fiduciary controls, and technical safeguards. Our readiness assessment identifies gaps in your current data processing and maps technical controls to ensure legal compliance.
We provide a 360-degree implementation service: Gap analysis, ISMS documentation, control implementation (technical & administrative), internal audits, and coordination with the certification body to ensure a successful audit.
It is a mandatory framework for banks and NBFCs in India covering IT risk management, information security, and business continuity. We help regulated entities align their infrastructure and reporting to meet these exhaustive RBI mandates.
lock SSL Certificates
SSL (Secure Sockets Layer) is a security technology that encrypts the connection between a web server and a browser. It is essential for protecting sensitive data, ensuring user privacy, and improving your website's search engine ranking and trust.
DV (Domain Validation) verifies domain ownership only. OV (Organization Validation) verifies both domain and legal business identity. EV (Extended Validation) provides the highest level of trust by conducting a thorough audit of the organization.
DV certificates are typically issued within minutes. OV and EV certificates can take 1-3 business days as they require manual verification of organizational documents.
call Smart Dialer
A predictive dialer uses algorithms to predict when agents will be available and dials multiple numbers simultaneously so a call is ready the entry point. An auto dialer dials numbers one at a time. Smart Dialer achieves 45-55 talk minutes per hour versus 15-20 with auto dialers.
Yes. Smart Dialer is fully engineered for the Indian regulatory environment, including TRAI rules on calling hours, DND list compliance, abandoned call rate limits, and full call recording requirements.
Absolutely. Smart Dialer integrates natively with XS Infosol Smart CRM and offers a documented REST API for integration with Salesforce, Microsoft Dynamics, Zoho, and other third-party platforms.
record_voice_over Smart IVR
A basic IVR routes calls based on keypad input (press 1 for sales). An intelligent IVR like Smart IVR adds speech recognition and natural language processing, allows callers to state their need in their own words, and integrates with CRM systems to personalize responses.
Yes. Smart IVR supports multi-language configurations including Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, Arabic, and other languages based on customer deployment requirements.
It reduces costs by resolving common queries through self-service without agent involvement, deflecting low-complexity queries to lower-cost digital channels, and routing calls more accurately to reduce mis-routes.
speaker_phone Smart Callbox
A traditional PBX (Private Branch Exchange) routes calls using dedicated hardware and copper telephone lines. An IP PBX routes calls over an IP network (internet or LAN) using VoIP technology, eliminating the need for dedicated hardware and enabling advanced features like call recording, voicemail-to-email, and remote working.
Yes. XS Infosol's implementation team handles the migration from legacy PBX to Smart Callbox in a phased approach - typically running both systems in parallel during transition to ensure zero service disruption.
sms SMS Application
TRAI introduced the DLT framework in 2019 to prevent unsolicited commercial communications. Under DLT, all entities sending commercial SMS must register their organization, sender IDs, and message templates on a blockchain-based platform. Messages sent without registration are blocked by Indian telecom networks.
All commercial SMS - promotional, transactional, and OTP - sent to Indian mobile numbers require DLT registration for the sender entity, sender ID, and message template. Only person-to-person SMS is exempt.
how_to_reg DLT Registration
DLT (Distributed Ledger Technology) registration is the mandatory TRAI compliance process for any organization sending commercial SMS in India. It requires registering your entity, sender IDs, and message templates on a blockchain-based platform. Unregistered SMS is blocked by Indian mobile networks.
Entity registration typically takes 3-7 business days. Sender ID registration takes 1-3 business days. Template approval timelines vary - transactional templates are generally approved faster than promotional ones.
shopping_cart Smart OMS
Smart OMS (Order Management System) is an enterprise platform for telecoms and service providers to manage the complete lifecycle of a service order -? from initial capture through validation, provisioning, and final activation.
Yes. Smart OMS is designed to trigger billing events in Smart BMS (Billing Management System) automatically upon order completion, ensuring that the billing cycle starts accurately the moment the service is delivered.
Yes. It includes workflow automation that assigns provisioning tasks to field teams, tracks their progress, and provides real-time visibility into every installation milestone through a centralized supervisor dashboard.
receipt_long Smart BMS
Usage-based billing charges subscribers based on the actual volume of data they consume. Smart BMS automates this by pulling session data directly from the RADIUS accounting layer to generate accurate invoices without manual data handling.
Yes. Smart BMS generates invoices compliant with Indian GST requirements, including HSN/SAC code mapping, GSTIN capture, and e-invoice generation (IRN/QR code) for applicable organizations.
groups Smart CRM
Smart CRM is purpose-built for enterprises in India and the GCC with native integration into XS Infosol's communication and billing infrastructure. It is significantly more cost-effective while offering deeper local configuration without expensive consultancy overhead.
Yes. Smart CRM includes an integrated help desk module with ticket creation (via email, portal, or phone), SLA-based escalation rules, and customer satisfaction surveys triggered on ticket closure.
badge Smart HRM
Yes. Smart HRM is built for Indian statutory compliance. It calculates and deducts PF and ESI contributions from payroll automatically, generates statutory reports, and supports e-filing of returns.
Yes. Smart HRM integrates with biometric fingerprint and face recognition attendance devices. Attendance records are pulled automatically into the HRM system for leave calculation and payroll processing.
inventory_2 Smart Inventory
Yes. Smart Inventory provides real-time stock visibility across multiple warehouse locations, including stock-in-transit tracking for inter-warehouse movements.
Yes. It integrates natively with Smart BMS and Smart OMS. When an order is fulfilled, stock levels are automatically deducted, ensuring your inventory and billing records are always synchronized.
Absolutely. Smart Inventory generates GST-compliant stock movement records, including HSN code mapping and automated e-way bill integration for inter-state transfers.
shield Smart Proxy
A reverse proxy sits between external users and backend application servers. It handles tasks like load balancing, SSL termination, and security filtering, protecting your applications while improving performance.
Smart Reverse Proxy includes a Web Application Firewall (WAF) that filters traffic for attacks like SQL injection and XSS. It also centralizes SSL management, ensuring that only encrypted, validated traffic reaches your backend servers.
Yes. It is engineered for enterprise-scale traffic, providing intelligent load balancing and DDoS mitigation to ensure your applications remain available even during extreme traffic spikes or denial-of-service attempts.
fingerprint H.A.R.T eKYC
eKYC (electronic Know Your Customer) is a digital process that verifies an individual's identity using biometric data, government ID documents, and database checks ? eliminating the need for physical paperwork. XS Infosol's HART automates this process for enterprises, telecom operators, and government agencies.
HART stands for Human Authentication for Remote Trust. It is XS Infosol's biometric identity verification platform that authenticates individuals using fingerprints, facial recognition, and government ID validation ? used for customer onboarding, access control, and regulatory compliance.
Traditional KYC requires physical document submission and in-person verification. eKYC digitizes this entirely ? using biometrics, OCR, and API-based government database checks to verify identity remotely in real time, reducing onboarding from days to minutes.
Biometric KYC is widely used in telecom (SIM card verification), banking and finance (account opening), insurance, healthcare (patient authentication), e-governance, and logistics. HART is deployed across these sectors in India, UAE, and Africa.
HART enables telecom retailers to verify a customer's identity in seconds using fingerprint or facial scan instead of manual document checks. This reduces SIM issuance time, eliminates fraudulent activations, and ensures compliance with government subscriber verification mandates.
HART is designed to work within India's digital identity framework, supporting Aadhaar-compatible authentication workflows for compliant customer onboarding ? aligned with UIDAI guidelines and RBI/TRAI regulatory requirements.
HART supports multiple biometric modalities including fingerprint recognition, facial recognition, and iris scanning ? allowing organizations to choose the method best suited to their use case, device infrastructure, and user base.
Liveness detection verifies that the biometric sample is from a real, physically present person ? not a photo, video, or synthetic replica. HART incorporates liveness detection to prevent fraudulent identity verification attempts.
With HART, banks can verify a customer's identity remotely through a smartphone or kiosk ? capturing a biometric sample and cross-checking it against government ID databases in seconds. This enables fully digital, paperless account opening with regulatory compliance built in.
HART encrypts biometric data at capture and in storage, using tokenization to ensure raw biometric templates are never exposed. Access to biometric records is restricted by role-based access controls and full audit logging.
Yes. HART is deployed across India, UAE, and Africa, with the platform designed to work with local government ID databases and comply with regional identity verification regulations in each market.
Government agencies use biometric verification to authenticate citizens for welfare disbursements, voter registration, public service access, and border control ? ensuring benefits reach the right individuals and preventing fraud. HART is purpose-built for these high-stakes use cases.
OCR (Optical Character Recognition) extracts text from scanned ID documents like passports and driving licenses. HART uses OCR to automatically read and validate document data, cross-referencing it with the biometric scan to ensure the document belongs to the person presenting it.
Yes. HART offers API-based integration with CRM platforms, onboarding systems, and core banking or telecom BSS systems ? embedding identity verification directly into existing workflows without requiring a complete technology overhaul.
Manual KYC processes involve agent time, physical storage, courier costs, and error correction. Digital eKYC via HART can reduce onboarding costs by 60?80% by eliminating paper handling and automating verification ? while simultaneously improving accuracy and compliance.
Yes. Beyond customer onboarding, HART can be deployed for employee attendance, building access control, and privileged system authentication ? providing a consistent biometric identity layer across enterprise operations.
1:1 matching (verification) checks whether a captured biometric matches a specific stored record ? used for login and authentication. 1:N matching (identification) checks a captured biometric against an entire database to find a match ? used for fraud detection and deduplication. HART supports both modes.
Key criteria include multi-modal biometric support, liveness detection, government database integration, API flexibility, data encryption standards, regulatory compliance (Aadhaar, GDPR, regional mandates), and proven enterprise deployment experience. HART by XS Infosol meets all of these benchmarks.
domain B.O.S.S. Framework
A BSS/OSS (Business Support System / Operations Support System) is software that manages a telecom or ISP's entire revenue and operations lifecycle — from customer onboarding and plan configuration to invoicing, mediation, network provisioning, and fault management. XS Infosol's B.O.S.S. handles all of this in a single integrated platform.
BSS (Business Support Systems) handle customer-facing operations like billing, CRM, and order management. OSS (Operations Support Systems) handle network-facing operations like provisioning, inventory, and fault management. B.O.S.S. bridges both, giving operators a unified view of business and network performance.
B.O.S.S. (Business Operations Support System) is a complete software suite designed for telecom companies, ISPs, and service industries. It covers customer management, plan configuration, usage mediation, automated invoicing, payment reconciliation, and network provisioning — all in one platform.
A telecom billing platform like B.O.S.S. supports real-time charging for prepaid subscribers and cycle-based invoicing for postpaid customers, with automatic rating, dunning workflows, payment gateway integration, and delinquency management.
Yes. B.O.S.S. supports third-party integrations with RADIUS servers, mediation systems, ERP platforms, and payment gateways, making it deployable alongside existing telecom infrastructure without a full system replacement.
Key features include real-time usage metering, automated invoicing, multi-plan and multi-tariff support, tax compliance, customer self-service portals, CRM integration, and reporting dashboards — all of which are included in B.O.S.S.
Yes. B.O.S.S. is actively deployed across India, UAE, and Africa, with support for multi-currency billing, local tax structures, and regulatory compliance requirements for regional telecom and ISP operators.
Mediation is the process of collecting raw usage data (call records, data usage, SMS logs) from network elements, normalizing it into a standard format, and feeding it into the billing engine for rating and invoicing. B.O.S.S. includes a built-in mediation layer that handles this automatically.
RADIUS (Remote Authentication Dial-In User Service) is a protocol that authenticates users, authorizes access, and tracks session data. For ISPs, RADIUS-based billing means usage data flows directly from network access points into the billing system — ensuring accurate, real-time charging without manual data entry.
Yes. B.O.S.S. supports unlimited plan configurations, including time-based, data-based, and hybrid tariffs, with the ability to manage promotions, discounts, and bundled services across different customer segments at the same time.
Revenue leakage occurs when usage is not properly captured, rated, or billed. B.O.S.S. prevents this through automated mediation, real-time CDR (Call Detail Record) processing, exception reporting, and reconciliation workflows that flag unbilled usage before it becomes lost revenue.
Yes. B.O.S.S. includes a customer-facing portal where subscribers can view usage, download invoices, make payments, and manage their service plans without contacting customer support — reducing operational load for operators.
B.O.S.S. is designed to scale from small regional ISPs to large national operators. The platform is modular, meaning smaller operators can start with core billing and add modules like CRM, provisioning, and analytics as they grow.
B.O.S.S. supports configurable tax rules including GST, VAT, and service tax calculations, with automatic tax breakdowns on invoices and exportable reports for regulatory filing — keeping Indian operators compliant with TRAI and tax authority requirements.
Order management in OSS handles the end-to-end lifecycle of a customer service request — from order capture and validation through network provisioning, activation, and fulfillment. B.O.S.S. automates this workflow to reduce manual errors and provisioning time.
Dunning management automates the process of following up with customers who have overdue payments — sending reminders, escalating notices, and eventually suspending or terminating services based on configurable rules. B.O.S.S. includes a full dunning workflow engine.
VoIP billing is typically based on call duration and per-minute rates, whereas data billing is based on volume (GB) or time. B.O.S.S. handles both simultaneously, with separate rating engines that can be applied to the same customer account for bundled service offerings.
Yes. B.O.S.S. provides real-time dashboards and MIS (Management Information System) reports covering revenue, active subscribers, usage trends, payment collections, and churn indicators — giving operators instant operational visibility.
B.O.S.S. supports both cloud-hosted and on-premise deployments, giving telecom operators flexibility based on their infrastructure preferences, data sovereignty requirements, and IT capacity.
When CRM is integrated with billing and network data, customer service agents can see a subscriber's complete history — plan details, usage, payment status, and support tickets — in one screen, reducing average handle time and improving resolution rates. B.O.S.S. includes built-in CRM capabilities.
B.O.S.S. has been deployed by major Indian telecom operators including Aircel, MTNL, Shyam Telecom, and VSNL, along with hundreds of regional ISPs across India, validating its reliability at both enterprise and mid-market scale.
CDR (Call Detail Record) processing involves collecting, parsing, and rating raw call and data records generated by network equipment. B.O.S.S. automates CDR ingestion, normalization, and rating — transforming raw network events into accurate customer charges in real time.
